Hello!

Raj Kurup, MBA, BE

2 Augusta Circle
Rocky Hill, CT 06067
Cell: 860.830.0386
Email: rkurup001@gmail.com

Senior IT Leader / Business Technologist

A senior technology leader, strategist and innovator specializing in driving technology and business change for multimillion dollar projects and operations. Designs scalable, high-availability solutions to cross-industry business problems, consistently exceeding expectations and adding substantial value. Engages at senior management and executive level to support business-critical decision-making through analytics. Guides organizations through business and cultural change, maintaining high levels of collaboration and engagement at all levels.

20+ years of experience across multiple industries including Digital, Utilities, Pharmaceuticals, Insurance with the most recent being in healthcare.

Education

Education

  • Master of Business Administration, University of Connecticut (2013)
  • B.S Electronic Engg, VJTI, Mumbai, India (1995)
Certifications, Training and Professional Development

01

Leadership Strategies for IT in Healthcare, Harvard T. H. Chan School of Public Health (2019)

02

Certified Healthcare Consultant, American College (2011)

03

PMP, Project Management Institute (2008)

I specialize in IT MANAGEMENT in: Healthcare » Utilities » Insurance » Pharmaceutical.

I have worked for clients based in the US, Bahrain and India.

Key expertise includes:

  • Executive Leadership
  • Transformation Agent
  • Customer Champion
  • Enterprise Strategist
  • Digital
  • Data
  • CRM
  • OmniChannel
  • Advocacy
  • Multi-Million-Dollar Transformation Initiatives
  • Technology & Business Strategy
  • Coaching & Mentoring

TECHNOLOGIES INVOLVED:

  • Portal Technologies
  • Micro Services
  • Cloud
  • Client
  • SAP
  • Digital Distribution
  • JavaScript
  • IaaS
  • CRM
  • Oracle
  • Analytics
  • Big Data
  • PaaS
  • MDM
  • ERP
  • Cloud Computing
  • AI
  • DevOps
  • ETL
  • Business Intelligence
  • Mobile Apps
  • ML
  • Customer
  • PeopleSoft
  • Service Oriented Architecture
  • Robotics
  • NodeJS
  • Provider
  • Data Warehousing

Professional Associations

  1. Society for Information Management
  2. American College of Healthcare Executives
  3. National Preparedness Leadership Initiative
  4. Connecticut Hospital Association

Awards and Recognition

  1. SIM 2021 Chapter Innovator Award
  2. Guest Speaker – 2022 GDS CIO Summit
  3. Guest Speaker – 2017 Digital Convergence Conference
PROFESSIONAL EXPERIENCE:

OCT’2008 - PRESENT

BLOOMFIELD, CT

CIGNA MULTIPLE ROLES

  • A $174B (FY21) Fortune 12 global company that helps to improve the health, well-being, and peace of mind of 180 million customer and patient relationships in more than 30 countries and jurisdictions

OCT’2014 – PRESENT

SENIOR DIRECTOR

Head an organization of 200+ resources (50 EEs) with a P/L of $20M owning multiple customer-facing applications balancing between Operations, Execution and Strategy. Key accomplishments include

  • Drive Digital Transformation by delivering critical digital capabilities for Cigna clients, customers, and providers (Registration Rate increased by 5%; Task Completion Rate improved by 5%; NPS improved by +5)
  • Drove CRM Campaigns and real time NBAs for our customers (Activation Rate increased by 5%; Registration Rate improved by 5%; NPS improved by +5; TCC – Total Cost of Care reduced by $25M)
  • Drove Data Strategy catering to Customer roadmap thru latest Big Data & Cloud technologies (Improved speed to market by 10%; Generate OPEX Savings of $5M)
  • Enhanced Assisted and Omni channel experience and build next generation Contact Center technologies (Improved NPS by +5; OPEX Savings of $5M)
  • Successfully integrated multiple Cigna acquisitions including Brighter and Express Scripts (OPEX Savings of $50M)
  • Drove multiple projects involving Case Install, Claim Processing & Adjudication, Provider Management and Clinical Management (OPEX Savings of $25M)
  • Drove multiple SFDC implementations involving Sales/Service/Experience/Health Cloud, Mulesoft, VLocity, Copado, SF Connect, OData, Cadalys/CareIQ etc. involving high level of customizations (OPEX Savings of $10M)
  • Align with the latest Healthcare Information Technologies (HIT) and Data Interoperability initiatives (Generate OPEX Savings of $2M; Security Vulnerability Cost Avoidance of $2M)
  • Reinvigorated staff engagement and excitement across a diverse dysfunctional and underperforming team (reduced talent attrition by 10% and increased employee referral by 15%)
  • Leveraged the company’s agility and brand to improve relationships with delivery partners (Reduced IT vendor spend by $5M thru synergies and partnership)
  • Established Cigna’s Scaled Agile Enterprise Delivery framework spanning multiple release trains/scrum teams (Improved speed to market by 50% thru more frequent PROD releases)

OCT’2014 – PRESENT

DIRECTOR PROGRAM MANAGEMENT

Drove multiple enterprise initiatives in the Digital and Service Channel area

  • Served as Program Delivery Lead on a $20M / 200 resource Digital Experience project (Activation Rate increased by 5%; Registration Rate improved by 5%; NPS improved by +5)
  • Delivered $20M Accelerated Integrated Market Solution focusing on Value based and Local Market solutions (Membership growth by 5%; TCC Savings of $25M)
  • Drove next generation Provider Directory experience while simplifying the architecture and improving SLAs (Improved Activation rate by 5%)
  • Created a bank like digital experience for our customers’ accounts and balance transactions (Improved Task Completion by 5%)
  • Consolidated the customer digital experience for customers across multiple legacy external facing sites (OPEX Savings of $5M)

OCT’2008 – OCT’2012

PROGRAM MANAGER

Managed multiple integration projects championing organization agility and project delivery

  • Drove migration of EDI transactions from 4010 to 5010 (OPEX Savings of $5M)
  • Implemented Next Generation Consumer Directed Health Plan capabilities (TCC Savings of $5M)
  • Delivered SOA based Enterprise Service for multiple Healthcare Payer domains (Improved speed to market by 10%)
PREVIOUS EXPERIENCE:

MAR’2007 – OCT’2008

GARTNER STAMFORD, CT

IT PROGRAM MANAGER

A $4.7B (FY21) company that provides technology research, advisory, and consulting services. It’s a research and advisory company, which equips business leaders with insights, advice, and tools that help build organizations.

Managed multiple project initiatives involving the integration of numerous applications using best of breed technologies
(Improved Speed to Market by 25%; OPEX Savings of $20M).

  • Assessed multiple IAM vendor products and implemented an Oracle Identity Manager based solution
  • Successfully led the consolidation of multiple legacy applications into global Oracle ERP 11i platform
  • Created solution and successfully implemented a Business Intelligence reporting solution using BEA AquaLogic

NOV’2002 – MAR’2007

IBM GLOBAL BUSINESS CONSULTING SERVICES HARTFORD, CT

MANAGING CONSULTANT

A $3.5B (FY02) acquisition of PwC Consulting by IBM formed IBM GBS that caters to clients that are not only looking for innovative ideas to improve their businesses, but also are seeking a partner with deep business expertise and the ability to exploit leading open standards-based technology to turn these ideas into bottom-line business benefits Performed advanced IT project management consulting for IBM with some of its most critical client engagements (Generated yearly revenue of $25M; Enabled OPEX Savings for clients worth $50M)

  • Led multiple RFPs and Sales presentations to both win new engagements and extend current engagements
  • Managed multiple Center of Excellence (COE) for helping other consultants with Project Delivery/SME support
  • Responsible for implementing Oracle ERP Financials modules at a major paint manufacturing company
  • Pinpointed to act as the Infrastructure / Application / EAI Architect for multiple pharmaceutical clients
  • Acted as the Delivery Lead leading an Oracle ERP financial module for a key in-home print advertising client

APR’1998 – NOV’2002

PRICEWATERHOUSECOOPERS BOSTON, MA

MANAGING CONSULTANT

The combination of the fourth (Coopers & Lybrand) and sixth (Pricewaterhouse) largest of the Big Six firms resulted in a new industry leader (PwC) in terms of size and revenues, with approximately 13,000 employees and revenues estimated at $12 billion (FY98).

In the area of management consulting, it resulted in combined revenue of $1.6 billion.
Led most demanding, complex, and high-profile IT projects at PwC’s diverse clientele spanning multiple industries
(Generated yearly revenue of $20M; Enabled OPEX Savings for clients worth $40M; Maintained 100% Client Continuity at all clients)

  • Led multiple RFPs and Sales presentations to both win new engagements and extend current engagements
  • Built a datacenter from the ground up for a well-known industry insurance company.
  • Implemented Oracle Financial/Supply Chain modules at multiple Utility clients
  • Assisted with Oracle implementation at a major publishing firm focusing on financial modules
  • Performed the role of SME and trusted consultant/advisor for multiple clients and decision makers
OTHER PREVIOUS EXPERIENCES (Details available upon request):

DEC’1996 – APR’1998

MASTECH SYSTEMS CORPORATION - PITTSBURG, PA

SOFTWARE ENGINEER

OCT’1995 – DEC’1996

HEXAWARE INFO SYSTEMS Ltd. - MUMBAI, INDIA

SOFTWARE ENGINEER

Professional History

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